Privacy Policy 365bet — Your Data, Our Responsibility Wholeheartedly

365bet (operating at 365bet-vip.net) is committed to protecting the privacy of all our users in Malaysia. This Privacy Policy clearly explains how we collect, use, store, disclose, and safeguard your personal information when you use our Sports Betting, Live Casino, slots, blackjack, jackpot, and all related services.

By registering and using the 365bet, you agree to the collection and use of information as described in this Privacy Policy. This Policy applies to all Malaysian users accessing our platform via website or mobile app.

365bet collecting various types of personal data to enable us to provide safe and efficient services to users in Malaysia.

365bet collects your personal data through several different methods:

• Account Registration: When you register with 365bet, you provide basic information such as your name, Malaysian phone number, and email address directly.
• KYC Verification: To process your first withdrawal or upon compliance request, you may be asked to provide a copy of your MyKad or other supporting documents.
• Financial Transactions: Every time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), your transaction record in MYR is automatically saved.
• Cookies & Tracking Technologies: When you browse the 365bet platform, technical information is automatically collected via cookies and similar technologies.
• Support Interactions: Information you share when contacting our 24/7 Bahasa Melayu customer support is also retained for reference.

365bet using your personal data solely for legitimate purposes necessary to deliver our services to Malaysian users. These purposes are:

• Create and manage your user account on the 365bet platform.
• Processes deposits in MYR and withdrawals to your Malaysian e-wallet or bank account.
• Verifying your identity for security, legal compliance, and fraud prevention purposes.
• Providing customer support in Bahasa Melayu and resolving any issues you report.
• Sending transaction notifications, promotions, and important information related to your 365bet account.
• Improving the platform experience based on aggregated usage patterns from Malaysian users.
• Complying with legal obligations and regulations applicable in Malaysia.
• Detecting and preventing fraudulent activity, money laundering, or any misuse of the platform.

365bet does not sell or rent your personal data to any party. However, in certain limited situations, we may need to share information with the following parties:

• Malaysian Payment Providers: Information required to process your MYR transactions is shared with authorised payment processors such as e-wallet platforms and local banks.
• Technology Service Providers: Technical partners who assist us in operating the platform, analytics, and security infrastructure — all bound by strict confidentiality agreements.
• Malaysian Authorities: Where required by law, court order, or directive from a lawful authority in Malaysia, we will comply with the relevant disclosure requirements.
• NO shared with advertisers, data brokers, social media platforms, or any other third party for commercial purposes.

365bet implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or damage.

• 256-bit SSL Encryption on all communications between your device and 365bet servers.
• Two-Factor Authentication (2FA) available for all 365bet accounts as an added layer of security.
• Regular Security Audits by our internal security team and certified independent third parties.
• Role-Based Access Control — only staff with legitimate work requirements may access user data.
• Real-Time Monitoring to detect and respond to any security threats promptly.
• Staff Training ongoing training on best practices in data protection for all 365bet employees.

As a Malaysian user and in accordance with PDPA 2010, you have the following rights regarding your personal data held by 365bet:

To exercise any of the rights above, please contact the 365bet via 24/7 live chat or email support@365bet-vip.net. We will respond within 30 business days.

Platform 365bet uses cookies and similar tracking technologies to enhance the user experience and ensure core platform functions operate correctly.

Types of Cookies We Use

• Essential Cookies: Required for core 365bet platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies: Collects information on how you use the platform (pages visited, session duration) to help us improve our services.
• Preference Cookies: Saving your preferences such as language (Bahasa Melayu) and display settings to deliver a more personalised experience.

You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality. 365bet.

365bet retaining your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law.

• Active Account Data: Retained for the entire duration your 365bet account remains active.
• Financial Transaction Records (RM): Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
• Technical Log Data: Retained for a maximum of 90 days for security and troubleshooting purposes.
• After Account Closure: Core data is retained for up to 5 years for legal compliance before being permanently deleted.

365bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in Malaysian law, industry practices, or our business operations. When material amendments are made:

• A notification will be sent to your registered email address at least 14 days before any amendments take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the 365bet platform after the effective date constitutes acceptance of those amendments.

If you have any questions, concerns, or complaints regarding how 365bet manage your personal data, or if you wish to exercise any of your data rights, please contact us through the following channels: